The Central Bank of Nigeria has directed banks to set up teller points to meet legitimate foreign exchange demands.
This comes after the apex bank banned forex sales to Bureau De Change operators at the CBN Monetary Policy Committee meeting.
After the meeting, Godwin Emefiele, the Governor of the Central Bank of Nigeria accused Bureau De Change operators of becoming conduits for illegal financial flow that enable money laundering in Nigeria.
CBN said it will continue to channel weekly allocations of dollar sales to commercial banks to meet legitimate FX demands.
In a circular on Wednesday, Haruna Mustapha, CBN director of banking supervision, noted that banks should carry out adequate publicity for the location of designated branches.
“Further to the Monetary Policy Committee (MPC) briefing of July 27, 2021, all Deposit Money Banks (DMBs) are hereby reminded to set up teller points at designated branches across the country to fulfil legitimate FX requests for Personal Travel Allowance, (PTA), Business Travel Allowance (BTA), tuition fees, medical payments. SMEs transactions, amongst others,” the circular reads.
“In this regard, DMBs are also required to adequately publicize the locations of the designated branches and make necessary arrangements to sell FX to customers in cash and/or electronically in compliance with extant regulations.”
CBN also warned banks to ensure that “no customer is turned back or refused FX provided that documentation and other requirements are satisfied”.
It said undue delays should be avoided while alert systems are required to update customers of their request status.
The apex bank added that monitoring mechanisms have been established to ensure that banks that violate the directive are sanctioned.
“Equally, undue delays, rationing and/or diversion of FX is strongly discouraged whilst DMBs are required to establish electronic application and alert systems to update customers on the status of their FX requests,” the statement added.
“As communicated during the briefing, a toll-free line has been set up at the CBN for bank customers to escalate unresolved complaints related to their FX requests.
“The CBN will continue to closely monitor banks’ conduct and compliance with this directive to ensure an efficient FX market for all legitimate users. Please note that any breach of the directive will be severely sanctioned.”